Refund policy

Returns are free.

We are proud to offer high-quality products with very few returns or exchanges. However, if you need to return an item, no worries.

Conditions:

• The product must be returned within 14 days of receiving the item.
• The product must be unused, undamaged, and include all original labels.

How to initiate a return or exchange.

To start a return or exchange, contact us at hello@nimababy.com and we will provide a return shipping label. When contacting us, please provide:

• Your order number
• Specify whether it’s a return or exchange
• The reason for returning the item

What happens after the item is returned?

If you requested an exchange, we will ship the new item to you. 

If you requested a refund, we will process it promptly, but please allow 5-10 business days for the refund to appear in your account.